DFS Order Kiosk™ Powers Innovation at G&V Mobility Hub in Antwerp
Published on: May 23, 2025
Advertorial
DFS and FLYX are transforming forecourt convenience at Belgium’s most innovative mobility hub, where cutting-edge kiosk technology is redefining how customers order and enjoy food on the go.
Challenge
To revolutionise convenience at Belgium’s newest and most innovative mobility hub
Solution
The DFS Order Kiosk™ powered by FLYX and the Prizma point-of-sale (POS) system
Result
78% of consumers preferred the DFS Order Kiosk as an ordering channel on site.
52% of consumers will choose an upsell when ordering through a kiosk
29% increase in the average basket value
The G&V Energy Group’s Mobility Hub, at their site in Vogelzang in Antwerp, is hailed as the most innovative service station in Belgium. The project (which was a collaboration with Samsung, G&V, Breakpoint, and TSG) – was the perfect opportunity for DFS and FLYX to showcase their ground-breaking order kiosk technology – the DFS Order Kiosk.
To enable a smooth order flow from customer selection and preparation to payment, the DFS Order Kiosks were also directly integrated with the Prizma POS system. The entire installation was then deployed in 30 days.
The dynamic G&V Mobility Hub wanted to enhance the customer journey at their new Vogelzang site. To do so, they deployed three DFS Order Kiosk's, strategically placed at the entrance of the food court. These kiosks would then act as a central ordering point, allowing customers to place orders for multiple food concepts in one seamless transaction. Gone were the days of waiting in multiple queues for different cuisines.
Studies showed 74% of people prefer to order through a kiosk, as it is a highly favoured option for convenience and efficiency. The cashiers on site remain available to serve the remaining 26% ensuring everyone has a choice when it comes to their food ordering preferences.
The DFS Order Kiosk’s provide a seamless ordering experience at the G&V Mobility Hub in Antwerp and the benefits for both food court staff and customers are undeniable:
Benefits for the Food Court:
- Efficiency – orders go directly to the Prizma POS system, freeing staff so they can focus on cooking and customer service
- Accuracy – Centralised ordering minimises errors, delivering exactly what customers want
- Revenue Boost – Kiosks help drive upselling (by up to 52%) with smart, intuitive add-on suggestions
Benefits for the Customer:
- Convenience and Speed – ordering food is quick and easy. With no need to stand in multiple lines, customers save time and enjoy a hassle-free experience
- Unified Experience – customers can order from any of the food court’s offerings in one go, streamlining their journey and maximising satisfaction
This project showcases how DFS and FLYX are driving innovation and convenience in the forecourt industry. With smoother operations, fewer errors, and a faster, more enjoyable customer experience, DFS and FLYX’s technology is redefining forecourt convenience.
