NACS Show 2024: The impact of AI in convenience and mobility

We spoke to industry leaders about the impact AI is having on the industry and some of the key challenges they face.

In this video report from the NACS Show and PEI Convention 2024, six industry experts share insights on the growing role of AI in the mobility, convenience, and fuel retail sectors. Large language models, like ChatGPT, are becoming essential across various AI solutions, while more specialized tools, such as rectified and augmented models, are allowing companies to fine-tune their AI with proprietary data. AI is also reshaping retail operations by streamlining checkout processes and enabling better in-store management through smart technologies. These systems provide real-time insights into customer behavior, helping retailers optimize everything from product placement to fuel pricing across multiple sites.

Another major trend discussed is the growing need for consistent data interpretation, which is being addressed through "data dictionaries" that ensure vendors are aligned in their reporting. Online ordering, driven by AI and machine learning, is expanding beyond food service to include convenience items and personalized experiences.

This report features interviews with A2i Systems, By OPIS, A Dow Jones Company; Mashgin; Conexxus; SymphonyAI; RadiusAI; and Paytronix. 

A record 26,124 attendees experienced four days of education, networking, and insights into the latest trends in the global convenience and fuel retailing industry.